The importance of using a Heat Loss calculator
Heat Loss Calculations

A heat loss calculation should be the first thing that comes to mind when starting the design process for installing a heat pump. A heat loss calculation determines the amount of heat lost from a building, which will tell you how much is required to maintain a desired comfortable temperature within the property at your design conditions.

An accurate heat loss calculation is the most essential step of the design process to ensure the heat pump has the capacity to support the heating & hot water demand of the property.

Heat Loss Calculation
Expert Technical Support For Your Heat Pump

Freedom Heat Pumps offer in house technical support from our team of knowledgeable technicians, across our entire heat pump range. Freedom Heat Pumps is an approved distributor for the following brands:

  • Baxi value added distributor
  • Midea UK value added distributor
  • Samsung EHS value added distributor
  • Hitachi Yutaki value added distributor

If you can’t find the answers you are looking for within our FAQ section or on our online fault finding videos in our download section, one of our technical support engineers are on hand to help.

Call Freedom Heat Pumps technical support team on 0238 017 9121 between 9am and 5pm, Monday to Friday or email Alternatively, you can submit the form below and a member of the team will be in contact.

Technical Support Enquiry Form
Our account managers thrive on getting to know you
Account Management

We see our account managers as an extension of your business, in our business, who are always on hand to help with any queries you have.

Account managers are such a big part of what makes Freedom Heat Pumps unique, but it isn’t really something we talk about that often. In a world trying to find ways to automate and digitise as much as possible, sometimes it can be nice to know that there is a human to speak to. 

At Freedom Heat Pumps, we see our account managers almost like an outsourced pre-sales and technical department for your business. So, think of our team as your in-house… outsourced… heat pump sales support.

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Have an urgent need for equipment?
Next Day Delivery

With a wide range of Heat Pumps, Cylinders and Accessories in stock, we can offer next-day delivery to meet your requirements.

Our extensive inventory includes a wide range of Heat Pumps, Cylinders, and Accessories, all readily available and waiting to be dispatched to you. Whether you’re facing an unexpected situation or simply prefer the convenience of rapid delivery, our next-day service has you covered.

Need equipment on short notice? Get in touch with us today to discuss your requirements.

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What will our technical sales team help you with?
Technical Sales

Technical Sales goes way beyond just a team here at Freedom Heat Pumps. Technical Sales is a core part of Freedom Heat Pumps foundations; it’s what we believe has made us the fantastic heat pump-centred business we are today.

We have created our technical sales team to offer the highest level of support we can. This is why we work with you from initial heat loss calculations to the complete system specification for your customer’s application. In building a great relationship with our team you are ensuring the best heat pump experience for your customer.

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